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The Managing Director of the Federal Airports Authority of Nigeria (FAAN), Mr Kabir Mohammed, has threatened to sanction the agency personnel, staff of government agencies and others who extort passengers.
There have been several reports of airport workers using different ways to extort travellers, especially the international travellers but Mohammed said that FAAN had stepped in by engaging the services of “mystery staff” at the four international airports of the country.
He revealed this during the one-day sensitisation programme on Airport Council International (ACI) Airport Service Quality (ASQ) initiative organised by the Directorate of Airport Operations and held at the Murtala Mohammed International Airport (MMIA) on Monday, December 4.
He explained that the responsibility of the mystery staff was to take note of the activities of staff at the airports and report same to management.
He warned that anyone caught in such act this Yuletide season would face disciplinary consequences.
The FAAN boss challenged representatives of all the government agencies that operate at the airport namely; Customs, Immigration, Quarantine, Police, and all others to be at their absolute best when carrying out their day-to-day activities.
He encouraged the spirit of collaboration among personnel of various agencies at the airport.
“We are one airport and if there’s any wrongdoing, people don’t bother to know which agency did the wrong. They only know the airport where they were wronged,” he maintained.
